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Service Reminders + Checkins 

Additional Templates & CRM Texts
Service Reminders
Line-item triggered
Each reminder watches for a specific service line item, then fires a set interval later — days, weeks, or months, depending on the service — to bring the customer back before it's due again.
Oil Change Reminder (Synthetic)
Triggered by synthetic oil change line items; sent a set interval after the last one.
View example text
AF
AppFueled Shop
Hi Grace, this is Instant Autosite. Your 2017 Ford Escape may be due for an oil change. Oil changes increase performance and protect the engine. Book here: instantautosite.org/reservation
Purpose: Brings synthetic-oil customers back before their next change is overdue.
Oil Change Reminder (Standard)
Triggered by conventional oil change line items; sent a set interval after the last one.
View example text
AF
AppFueled Shop
Hi Grace, this is Instant Autosite. Your 2017 Ford Escape may be due for an oil change. Oil changes increase performance and protect the engine. Book here: instantautosite.org/reservation
Purpose: Same logic as the synthetic version, tracked separately for its shorter interval.
State Inspection Reminder
Triggered by state inspection line items; sent a set interval after the last one.
View example text
AF
AppFueled Shop
Hi Grace, this is Instant Autosite. Your 2017 Ford Escape is coming up soon on the state inspection. Book here: instantautosite.org/reservation
Purpose: Keeps customers ahead of a compliance deadline instead of a wear-and-tear one.
Tire Rotation Reminder
Triggered by tire rotation line items; sent a set interval after the last one.
View example text
AF
AppFueled Shop
Hi Grace, this is Instant Autosite. Your 2017 Ford Escape may be due for tire rotation. Tire rotation increases performance and protects your vehicle. Book here: instantautosite.org/reservation
Purpose: Encourages a routine visit that opens the door to spot other needed services.
Brake Service Reminder
Triggered by brake service line items; sent a set interval after the last one.
View example text
AF
AppFueled Shop
Hi Grace, this is Instant Autosite. Your 2017 Ford Escape may be due for a brake service. Brake service ensures safe stopping and extends the life of your braking system. Book here: instantautosite.org/reservation
Purpose: Leads with safety, not an upsell tone.
Alignment Reminder
Triggered by alignment line items; sent a set interval after the last one.
View example text
AF
AppFueled Shop
Hi Grace, this is Instant Autosite. Your 2017 Ford Escape may be due for an alignment. Proper alignment improves handling, extends tire life, and enhances overall driving safety. Book here: instantautosite.org/reservation
Purpose: Ties alignment to tire life and handling instead of a vague "it might be due."
3rd Party Extended Warranty Reminder
Triggered by a note in the vehicle's SMS field (e.g. "warranty expires mm-dd-yyyy"); sent a set interval before it expires.
View example text
AF
AppFueled Shop
Hi Grace, this is Instant Autosite. Your 2017 Ford Escape may be covered under a 3rd party extended warranty. Let us help you maximize your coverage and get the service you're entitled to. Book here: instantautosite.org/reservation
Purpose: Manually seeded — depends on staff logging the expiration date in the vehicle's SMS notes.
Broad Check-Ins
Time-since-visit triggered
Not tied to a specific service — these watch the calendar since the last repair order and send a general, relationship-focused nudge once enough time has passed.
Service Alert (vehicle-based)
Sent a set interval after a vehicle's last repair order, regardless of what's due.
View example text
AF
AppFueled Shop
Hi Grace, Will here from Instant AutoSite. Our records show your 2017 Ford Escape should be about due for regular vehicle maintenance, perhaps even an oil change? If so then text back or call us right away so we can get you on the schedule. Have a great day!
Purpose: Catches vehicles that haven't triggered a specific reminder — invites a reply instead of a booking link.
We Miss You (customer-based)
Sent a set interval after a customer's last repair order across all their vehicles, if none have been in recently.
View example text
AF
AppFueled Shop
Hi Grace, Will here from Instant AutoSite. I noticed we have not seen you at the shop in a while. Everything OK? Text back or call us right away if you need any help with your vehicles.
Purpose: Checks in on the person, not a specific repair.
No Visits for a Year (customer-based)
Sent once a full year passes since a customer's last repair order, with none in between.
View example text
AF
AppFueled Shop
Hi Grace, Will here from Instant AutoSite. We have not seen you at the shop for over a year. I hope its just because you have been busy and not because we have let you down in some way. Hope you're doing well. Let us know if you need anything.
Purpose: The longest-range win-back attempt — soft tone, no pressure to book.
Customer Visit Follow-Up
Sent a set number of months after a repair order, checking in on how the vehicle's been running.
View example text
AF
AppFueled Shop
Hi Grace, Will here from Instant AutoSite. I noticed it's been a couple months since your visit with the Escape. I just wanted to reach out and make sure everything was ok. How is it running for you?
Purpose: A satisfaction check-in further out than the day-after call — surfaces repair problems before they become complaints or reviews.