Service Reminders + Checkins

Additional Templates & CRM Texts

AppFueled

Additional Templates & CRM Texts

A chronological sequence of automated texts tied to a single repair order — confirming the appointment, reminding the customer, communicating day-of, closing out with a receipt, checking in after the visit, prompting a review, and following up on any declined services to recover the sale. Click here to see the templates in the recommended customer journey laid out in chronological order.

View journey map

This page covers additional CRM texts outside of the Customer Journey Sequence

Service Reminders

Line-item triggered

Each reminder watches for a specific service line item on a past repair order, then sends a set amount of time later — days, weeks, or months, depending on the service — to bring the customer back in before that service is due again.

Oil Change Reminder (Synthetic)

Triggered by synthetic oil change line items. Sent a set amount of time after the last one at your shop.

Oil Change Reminder (Standard)

Triggered by conventional oil change line items. Sent a set amount of time after the last one at your shop.

State Inspection Reminder

Triggered by state inspection line items. Sent a set amount of time after the last inspection at your shop.

Tire Rotation Reminder

Triggered by tire rotation line items. Sent a set amount of time after the last rotation at your shop.

Brake Service Reminder

Triggered by brake service line items. Sent a set amount of time after the last brake service at your shop.

Alignment Reminder

Triggered by alignment line items. Sent a set amount of time after the last alignment at your shop.

3rd Party Extended Warranty Reminder

Triggered by a note in the vehicle's SMS field (e.g. "3rd party warranty company expires on mm-dd-yyyy"). Sent a set amount of time before the warranty is due to expire.

Broad Check-Ins

Time-since-visit triggered

These aren't tied to a specific service. They watch the calendar since a vehicle's or customer's last repair order and reach out with a general, relationship-focused nudge once enough time has passed.

Service Alert (vehicle-based)

Sent a set amount of time after a specific vehicle's last repair order, regardless of what service is due.

We Miss You (customer-based)

Sent a set amount of time after a customer's last repair order across all their vehicles, if none of them have been in recently.

No Visits for a Year (customer-based)

Sent once a full year has passed since a customer's last repair order across all vehicles, with none in the interim.

Customer Visit Follow-Up

Sent a set number of months after a customer's repair order, checking in on how the vehicle has been running since.