Why Are My Templates Sending Without My Primary Shop User’s Name?

Watch this 👀**step-by-step guide** 

(Video Coming Soon) 

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MUST HAVE ADMIN PANEL ACCESS TO PROCEED

⚙️ Step 1: Log In to the Admin Panel

Go to InstantAutoSite Admin Panel.
Enter your credentials to access your account dashboard

👤 Step 2: Update Your Primary Staff User Settings

1. Go to Account → Staff
   
2. Locate your Primary User (marked with a blue dot)
3. Click the Edit button
   
4. Scroll to Staff Details
5. Ensure First Name and/or Last Name both have Website Status toggled ON
   
6. Click Update
7. Once updated, templates using this merge tag will begin pulling the correct Primary User name.

🛠️ If the Issue Persists

If your delivered texts still show the merge tag instead of a name, please submit a support ticket here!