Watch this 👀**step-by-step guide**
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MUST HAVE ADMIN PANEL ACCESS TO PROCEED
🧩 Why This Happens
The We Miss You template is not vehicle-specific.
It is triggered when a customer hasn’t visited your shop in a while, and does not attach to a specific repair order or vehicle.
Because of this, any vehicle-based merge tags in the template will not populate and will send as raw script.
✅ How to Fix It
Remove all vehicle-specific merge tags from the We Miss You template.
Steps:
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Log in to the Admin Panel
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Go to InstantAutoSite Admin Panel.
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Navigate to: Marketing → Templates
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Click Customers and Scroll to find We Miss You
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Remove all vehicle based merge tags from:
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Email script
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Text message script
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Push notification script
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Click Update after modifying each message type
After removing the merge tags, your template will send correctly.
🚗 Want to Use Vehicle-Specific Merge Tags?
If your strategy requires referencing the customer’s vehicle, switch to the Service Alert (Coupon) template instead.
This template supports vehicle merge tags, including:
${Vehicle.Vehicle Model}
${Vehicle.Vehicle Make}To enable the Service Alert template:
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Navigate to: Marketing → Templates
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Click Customers →Service Alert
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Toggle the template ON
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Click Update