How to Connect a Customer Account to a Subscriber Account

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Search for and open the Subscriber Account for the customer.

Important: The merge can only be initiated from the Subscriber Account.

Inside the subscriber profile, click "Not Connected" next to the cloud icon

Use Find by Email to locate the correct Customer Account already existing in your SMS.

Select the correct customer record and associate it with the subscriber.
The two profiles are now linked and unified under one customer.

If a customer has two separate App Fueled profiles — one Subscriber Account and one Customer Account — you’ll need to merge them so both records point to the same customer.