--- title: How to Boost Your Shops Google Reviews Using this CRM Template Sequence description: How to Boost Your Shop’s Google Reviews Using the CRM Template Sequence --- [Skip to content](https://appfueled.com/help/how-to-boost-your-shops-google-reviews-using-this-crm-template-sequence#main-content) [More support](https://appfueled.com/help/kb-tickets/new?hsLang=en-us) ![AppFueled](https://appfueled.com/hs-fs/hubfs/appfueled-logo.png?width=250&height=100&name=appfueled-logo.png) Open main navigation Close main navigation - [More support](https://appfueled.com/help/kb-tickets/new) - [Submit Ticket](https://appfueled.com/support) [Submit Ticket](https://appfueled.com/support?hsLang=en-us) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://appfueled.com/help?hsLang=en-us) 2. [Reviews](https://appfueled.com/help/reviews?hsLang=en-us) # How to Boost Your Shops Google Reviews Using this CRM Template Sequence ## Google Reviews  ***Watch this 👀\*\*step-by-step guide\*\* *** \--- Follow these steps to adjust your appointment booking time frames.  MUST HAVE ADMIN PANEL ACCESS TO PROCEED   #### **⚙️ Step 1: Access the Template Settings** Log in to your **Admin Panel.** Click **Marketing → Templates → Customers.** **![marketing admin ](https://appfueled.com/hs-fs/hubfs/marketing%20admin%20.jpeg?width=246&height=238&name=marketing%20admin%20.jpeg)** **![AppFueledTM-Admin-Panel-Marketing-10-09-2025\_02\_12\_PM](https://appfueled.com/hs-fs/hubfs/AppFueledTM-Admin-Panel-Marketing-10-09-2025_02_12_PM.jpeg?width=307&height=440&name=AppFueledTM-Admin-Panel-Marketing-10-09-2025_02_12_PM.jpeg)** You’ll see a list of available message templates used for customer communication. --- #### **🧩 Step 2: Turn On the Five Key Templates** To set up the **Review Automation Sequence**, toggle on the following five templates and configure their **Send Timing** and **Exclusion Settings** as shown below: | **Template Name** | **Function** | **Send Timing** | **Don’t Send Template If** | | --- | --- | --- | --- | | **Service Receipt** | Automatically sent after a repair order is finalized. | Sent **immediately** after RO is closed. | — | | **Welcome New Customer** | Sent to new customers to thank them for visiting your shop. | **1 day after** the most recent RO date. | If last received message from customer was **within 1 day.** | | **Repeat Customer Follow-Up** | Sent to returning customers after their service. | **1 day after** the most recent RO date. | If last received message from customer was **within 1 day.** | | **Review Invite (Coupon ON)** | Must be turned on for proper system function (this template will not send out). | **2 days after** the most recent RO date. | If last received message from customer was **within 2 days.** | | **Review Invite (Coupon OFF)** | Sends the message inviting customers to leave a Google review. | **2 days after** the most recent RO date. | If last received message from customer was **within 2 days.** | **⚠️IMPORTANT:** If you do not have an app, or if your app has not been built yet, when enabling the **Review Invite (Coupon Off)** template, scroll down to the text message section. Delete the merge tag `${Shop User.Submit Review Email Button}` and replace it with `${write.google_review_url}` This is required because the original merge tag will not work without an app. For the new merge tag to work correctly, you must first **input your shortened Google Review URL into AppFueled**. 👉 [**Click here to learn how to add your shortened Google Review URL to AppFueled.**](https://appfueled.com/help/shortened-google-review-url-0?hsLang=en-us) Once added, the review link will correctly populate in your review invite templates and automations. --- #### **🔁  Sequence and Timing Explained ** Here’s how this automation naturally generates more Google reviews: 1. **Service Receipt Sent** - As soon as a repair order is completed, the customer receives a Service Receipt message. 2. **Welcome New Customer and Repeat Customer Follow-Up** - Both templates are sent **1 day after** the most recent RO date. - If the customer responds, no further templates are sent (to prevent duplicate outreach). - If there’s no response, the system automatically sends either the **Welcome New Customer** or **Repeat Customer Follow-Up** template the next day. 3. **Review Invite Trigger** - If there’s still no reply, the **Review Invite (Coupon ON or OFF)** template is sent **2 days after** the most recent RO date. - This message includes a direct link to your shop’s Google review page — making it quick and easy for the customer to leave feedback. 4. **Smart Protection** - If a customer replies at any point, all later templates stop automatically. - This ensures your shop doesn’t send multiple or unnecessary messages. ✨ **Why this boosts reviews:** This sequence reaches customers when they’re most satisfied — right after service. Automating the process ensures consistency, saves time, and increases your total review volume. --- #### **📱 Step 3: Set Correct Follow-Up Preferences** For each of the five templates: 1. Go to the **Follow-Up Preferences** section. 2. Set the preferences to include: - **Phone and Text** - **Text Only** - **Unknown** - **Phone Only** ![AppFueledTM-Admin-Panel-Marketing-10-09-2025\_02\_19\_PM](https://appfueled.com/hs-fs/hubfs/AppFueledTM-Admin-Panel-Marketing-10-09-2025_02_19_PM.png?width=442&height=101&name=AppFueledTM-Admin-Panel-Marketing-10-09-2025_02_19_PM.png) 3. Click **Update**  These preferences ensure that messages are delivered in the customer’s preferred communication method — improving engagement and review response rates. --- #### **💬 Optional: Send a Canned Message When a Customer Responds** If a customer replies positively, you can send a preloaded **thank-you** or **review follow-up** message for a personal touch. To send a canned message in the 2-way portal: 1. Click the **Notes Icon** on the left side of the customer’s message. ![AppFueledTM-Login-10-08-2025\_02\_36\_PM-1](https://appfueled.com/hs-fs/hubfs/AppFueledTM-Login-10-08-2025_02_36_PM-1.jpeg?width=412&height=140&name=AppFueledTM-Login-10-08-2025_02_36_PM-1.jpeg) 2. Scroll to find your desired preloaded message. 3. Send it directly from the customer’s **CRM profile.**     🔗 **Need help adding Canned Notes to Messages?** [Click here for a guide!](https://appfueled.com/help/how-to-create-new-canned-notes-for-text/-email-scripts-?hsLang=en-us) This friendly, personalized follow-up reinforces the customer’s great experience and often leads to a genuine Google review. - [Staff](https://appfueled.com/help/staff?hsLang=en-us) - [Reports](https://appfueled.com/help/reports?hsLang=en-us#main-content) - [Templates/ Automated Texts](https://appfueled.com/help/reports?hsLang=en-us#templates-automated-texts) - [Call Center](https://appfueled.com/help/call-center?hsLang=en-us#main-content) - [Admin](https://appfueled.com/help/call-center?hsLang=en-us#admin) - [Call Center Agent Training](https://appfueled.com/help/call-center?hsLang=en-us#call-center-agent-training) - [Phone Number](https://appfueled.com/help/call-center?hsLang=en-us#phone-number) - [Calls Made by Staff/ Service Advisors](https://appfueled.com/help/call-center?hsLang=en-us#calls-made-by-staff-service-advisors) - [Booking Tool](https://appfueled.com/help/booking-tool?hsLang=en-us#main-content) - [Scheduling](https://appfueled.com/help/booking-tool?hsLang=en-us#scheduling) - [Billing](https://appfueled.com/help/billing?hsLang=en-us) - [Rebates](https://appfueled.com/help/rebates?hsLang=en-us) - [Reviews](https://appfueled.com/help/reviews?hsLang=en-us) - [Canned Notes](https://appfueled.com/help/canned-notes?hsLang=en-us) - [Compliance and Legal](https://appfueled.com/help/compliance-and-legal?hsLang=en-us) - [Templates/Automated Texts & Emails](https://appfueled.com/help/templates-automated-texts-emails?hsLang=en-us#main-content) - [Slow Day](https://appfueled.com/help/templates-automated-texts-emails?hsLang=en-us#slow-day) - [Custom Blast](https://appfueled.com/help/templates-automated-texts-emails?hsLang=en-us#custom-blast) - [Recommended Customer Journey](https://appfueled.com/help/templates-automated-texts-emails?hsLang=en-us#recommended-customer-journey) - [Additional CRM Texts/Templates](https://appfueled.com/help/templates-automated-texts-emails?hsLang=en-us#additional-crm-texts-templates) - [SMS Integration](https://appfueled.com/help/sms-integration?hsLang=en-us) - [Merge Tags](https://appfueled.com/help/merge-tags?hsLang=en-us) - [Customer Profile](https://appfueled.com/help/customer-profile?hsLang=en-us) - [Membership](https://appfueled.com/help/membership?hsLang=en-us) - [Referral Codes](https://appfueled.com/help/referral-codes?hsLang=en-us) - [SPAM](https://appfueled.com/help/spam?hsLang=en-us) - [Sidekick Ninja](https://appfueled.com/help/sidekick-ninja?hsLang=en-us) - [Coupons](https://appfueled.com/help/coupons?hsLang=en-us) - [Apple Developer Account](https://appfueled.com/help/apple-developer-account?hsLang=en-us) - [User Types](https://appfueled.com/help/user-types?hsLang=en-us) - [Star Rewards](https://appfueled.com/help/star-rewards?hsLang=en-us) - [App Design](https://appfueled.com/help/app-design?hsLang=en-us) [![AppFueled](https://appfueled.com/hs-fs/hubfs/appfueled-logo.png?width=250&height=100&name=appfueled-logo.png "AppFueled")](https://appfueled.com/?hsLang=en-us) #1 app builder platform for auto repair shops since 2015 **Unlike any other CRM, 🚀 launch your first app like a pro!** [mailto:get@appfueled.com](mailto:get@appfueled.com) Copyright © 2025 AppFueled™ | All rights reserved.   ```json { "@context" : "https://schema.org", "@type" : "VideoObject", "contentUrl" : "https://stream.mux.com/qeLZhSrVLojONo5Zrg9tFpMmxqmyHOTllJfWc3bNsW8/capped-1080p.mp4", "dateModified" : "2025-10-07T18:29:18.493Z", "duration" : "PT3M0.049S", "height" : 1080, "name" : "Boost Your Shops Google Reviews with This CRM Template Sequence", "thumbnailUrl" : "https://40128452.fs1.hubspotusercontent-na1.net/hubfs/40128452/Boost%20Your%20Shops%20Google%20Reviews%20with%20This%20CRM%20Template%20Sequence.mp4/medium.jpg", "uploadDate" : "2025-10-07T18:29:10.917Z", "width" : 1920 } ```