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How to know if I need to Scrub Against Do Not Call Lists?

Understanding when you're exempt from National and state DNC registry requirements


 

🎯 Quick Answer

You DON'T need to scrub DNC lists if ALL 3 conditions are met:


✓ Own Contacts Only

Contact YOUR customers or inquirers only

❌ No purchased lists
❌ No third-party leads


✓ Within Time Window

Customers: 18 months
Leads: 3 months

From last service or inquiry


✓ Honor Opt-Outs

Process STOP requests within 10 days

Maintain internal DNC list



📱 Who Can I Contact?

Leads & Inquiries

Up to 3 months after inquiry

People who:

  • Requested information
  • Scheduled appointments
  • Submitted inquiry forms

Existing Customers

Up to 18 months after last visit

People who:

  • Completed a transaction
  • Received your services
  • Made a purchase


⚠️ Critical Rules

Missing ANY condition above? You MUST scrub against DNC registries.

  • All 3 conditions required simultaneously
  • State laws may have stricter requirements
  • Always follow TCPA regulations for calls/texts

✅ Quick Compliance Check

Before contacting someone, verify:

  • They're MY customer or lead (not purchased)
  • Within 18 months (customer) OR 3 months (inquiry)
  • I honor opt-outs within 10 days

All checked? → No DNC scrubbing needed
Any missing? → Must scrub DNC registries