How to know if I need to Scrub Against Do Not Call Lists?
Understanding when you're exempt from National and state DNC registry requirements
🎯 Quick Answer
You DON'T need to scrub DNC lists if ALL 3 conditions are met:
✓ Own Contacts Only
Contact YOUR customers or inquirers only
❌ No purchased lists
❌ No third-party leads
✓ Within Time Window
Customers: 18 months
Leads: 3 months
From last service or inquiry
✓ Honor Opt-Outs
Process STOP requests within 10 days
Maintain internal DNC list
📱 Who Can I Contact?
Leads & Inquiries
⏰ Up to 3 months after inquiry
People who:
- Requested information
- Scheduled appointments
- Submitted inquiry forms
Existing Customers
⏰ Up to 18 months after last visit
People who:
- Completed a transaction
- Received your services
- Made a purchase
⚠️ Critical Rules
Missing ANY condition above? You MUST scrub against DNC registries.
- All 3 conditions required simultaneously
- State laws may have stricter requirements
- Always follow TCPA regulations for calls/texts
✅ Quick Compliance Check
Before contacting someone, verify:
- They're MY customer or lead (not purchased)
- Within 18 months (customer) OR 3 months (inquiry)
- I honor opt-outs within 10 days
All checked? → No DNC scrubbing needed
Any missing? → Must scrub DNC registries