How to Transfer a Subscriber From One Location to Another

Overview

Each subscriber account is tied to a specific store location.

However, the customer can create a new subscriber account under the new location, and you can manually transfer loyalty-related balances such as:

• Rebates
• Star Rewards

⚠️ Important Information

At this time:

• Customer profiles cannot be moved between locations
• Service history and subscriber accounts do not merge across stores. So the customer will be unable to see their service history at the previous location. 
• A new subscriber account must be created at the new location

🧭 Step 1: Have the Customer Sign Out of Their Current Account

The customer should:

1. Open your app
2. Sign out of their existing subscriber account

🧭 Step 2: Create a New Account Under the New Location

The customer can then:

1. Select the new shop location
2. Create a new subscriber account

⭐ Step 3: Manually Re-Add Loyalty Balances (If Needed)

If the customer had:

• Rebate dollars
• Star Rewards

…you can manually add those balances to the new account. 

⚠️ If you decide to delete the customers profile at the previous locations make sure to document:

• Current rebate balance
• Current Star Reward balance

This ensures the correct values can be transferred manually.

🔗 Related Articles

👉 How to Add Manually Add Rebate Dollars
👉 How to Add Manually Add Star Rewards 

✅ Result

The customer will now have a new subscriber account tied to the new location, and their loyalty balances can be manually restored if needed.