--- title: How to Transfer a Subscriber From One Location to Another description: Learn how to move a subscriber to a different shop location in AppFueled. While subscriber accounts cannot be directly transferred, customers can create a new account and manually restore rebate dollars and Star Rewards. --- [Skip to content](https://appfueled.com/help/transer-a-subscriber-from-one-location-to-another-#main-content) [More support](https://appfueled.com/help/kb-tickets/new?hsLang=en-us) ![AppFueled](https://appfueled.com/hs-fs/hubfs/appfueled-logo.png?width=250&height=100&name=appfueled-logo.png) Open main navigation Close main navigation - [More support](https://appfueled.com/help/kb-tickets/new) - [Submit Ticket](https://appfueled.com/support) [Submit Ticket](https://appfueled.com/support?hsLang=en-us) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://appfueled.com/help?hsLang=en-us) 2. [Customer Profile](https://appfueled.com/help/customer-profile?hsLang=en-us) # How to Transfer a Subscriber From One Location to Another ## Subscriber accounts cannot currently be transferred between locations. #### Overview Each subscriber account is tied to a specific store location. However, the customer can create a new subscriber account under the new location, and you can manually transfer loyalty-related balances such as: - [Rebates](https://appfueled.com/help/how-to-adjust-rebate-dollars-for-a-subscriber-?hsLang=en-us) - [Star Rewards](https://appfueled.com/help/how-to-adjust-reward-stars-for-a-subscriber-0?hsLang=en-us) --- #### ⚠️ Important Information At this time: - Customer profiles cannot be moved between locations - Service history and subscriber accounts do not merge across stores. So the customer will be unable to see their service history at the previous location. - A new subscriber account must be created at the new location --- #### 🧭 Step 1: Have the Customer Sign Out of Their Current Account The customer should: 1. Open your app 2. Sign out of their existing subscriber account --- #### 🧭 Step 2: Create a New Account Under the New Location The customer can then: 1. Select the new shop location 2. Create a new subscriber account --- #### ⭐ Step 3: Manually Re-Add Loyalty Balances (If Needed) If the customer had: - [Rebate dollars](https://appfueled.com/help/how-to-adjust-rebate-dollars-for-a-subscriber-?hsLang=en-us) - [Star Rewards](https://appfueled.com/help/how-to-adjust-reward-stars-for-a-subscriber-0?hsLang=en-us) …you can manually add those balances to the new account.  ⚠️ If you decide to delete the customers profile at the previous locations make sure to document: - Current rebate balance - Current Star Reward balance This ensures the correct values can be transferred manually. --- #### 🔗 Related Articles [👉 How to Add Manually Add Rebate Dollars](https://appfueled.com/help/how-to-adjust-rebate-dollars-for-a-subscriber-?hsLang=en-us) [👉 How to Add Manually Add Star Rewards](https://appfueled.com/help/how-to-adjust-reward-stars-for-a-subscriber-0?hsLang=en-us) --- #### ✅ Result The customer will now have a new subscriber account tied to the new location, and their loyalty balances can be manually restored if needed. - [Staff](https://appfueled.com/help/staff?hsLang=en-us) - [Reports](https://appfueled.com/help/reports?hsLang=en-us#main-content) - [Templates/ Automated Texts](https://appfueled.com/help/reports?hsLang=en-us#templates-automated-texts) - [Call Center](https://appfueled.com/help/call-center?hsLang=en-us#main-content) - [Admin](https://appfueled.com/help/call-center?hsLang=en-us#admin) - [Call Center Agent Training](https://appfueled.com/help/call-center?hsLang=en-us#call-center-agent-training) - [Phone Number](https://appfueled.com/help/call-center?hsLang=en-us#phone-number) - [Calls Made by Staff/ Service Advisors](https://appfueled.com/help/call-center?hsLang=en-us#calls-made-by-staff-service-advisors) - [Booking Tool](https://appfueled.com/help/booking-tool?hsLang=en-us#main-content) - [Scheduling](https://appfueled.com/help/booking-tool?hsLang=en-us#scheduling) - [Billing](https://appfueled.com/help/billing?hsLang=en-us) - [Rebates](https://appfueled.com/help/rebates?hsLang=en-us) - [Reviews](https://appfueled.com/help/reviews?hsLang=en-us) - [Canned Notes](https://appfueled.com/help/canned-notes?hsLang=en-us) - [Compliance and Legal](https://appfueled.com/help/compliance-and-legal?hsLang=en-us) - [Templates/Automated Texts & Emails](https://appfueled.com/help/templates-automated-texts-emails?hsLang=en-us#main-content) - [Slow Day](https://appfueled.com/help/templates-automated-texts-emails?hsLang=en-us#slow-day) - [Custom Blast](https://appfueled.com/help/templates-automated-texts-emails?hsLang=en-us#custom-blast) - [Recommended Customer Journey](https://appfueled.com/help/templates-automated-texts-emails?hsLang=en-us#recommended-customer-journey) - [Additional CRM Texts/Templates](https://appfueled.com/help/templates-automated-texts-emails?hsLang=en-us#additional-crm-texts-templates) - [SMS Integration](https://appfueled.com/help/sms-integration?hsLang=en-us) - [Merge Tags](https://appfueled.com/help/merge-tags?hsLang=en-us) - [Customer Profile](https://appfueled.com/help/customer-profile?hsLang=en-us) - [Membership](https://appfueled.com/help/membership?hsLang=en-us) - [Referral Codes](https://appfueled.com/help/referral-codes?hsLang=en-us) - [SPAM](https://appfueled.com/help/spam?hsLang=en-us) - [Sidekick Ninja](https://appfueled.com/help/sidekick-ninja?hsLang=en-us) - [Coupons](https://appfueled.com/help/coupons?hsLang=en-us) - [Apple Developer Account](https://appfueled.com/help/apple-developer-account?hsLang=en-us) - [User Types](https://appfueled.com/help/user-types?hsLang=en-us) - [Star Rewards](https://appfueled.com/help/star-rewards?hsLang=en-us) - [App Design](https://appfueled.com/help/app-design?hsLang=en-us) [![AppFueled](https://appfueled.com/hs-fs/hubfs/appfueled-logo.png?width=250&height=100&name=appfueled-logo.png "AppFueled")](https://appfueled.com/?hsLang=en-us) #1 app builder platform for auto repair shops since 2015 **Unlike any other CRM, 🚀 launch your first app like a pro!** [mailto:get@appfueled.com](mailto:get@appfueled.com) Copyright © 2025 AppFueled™ | All rights reserved.