User Types & Permissions: Admin, Staff, and Call Center Users

🛠️ Admin Users

👉 Admin Panel Login:
https://www.instantautosite.net/login

What Admin Users Can Do

Admin users have full backend access and control system-wide settings, including:

Platform configuration and system settings
Billing and account management
Memberships, deals, coupons
Templates, automations, and marketing blasts
User creation and permissions
Locations and integrations

Who Should Be Admin Users

Admin access should be limited to:

Owners
Marketing managers
Executive or leadership roles

⚠️ Best practice: Do not give Admin access to front-line staff.

👤 Staff Users

👉 2-Way Portal Login (Staff):
https://www.instantautosite.net/appfueled/#/login

What Staff Users Can Do

Staff users have access to the 2-Way Portal and are typically customer-facing roles.

Staff users can:

Send and receive texts
Make and receive calls (if authorized)
Manage tasks and follow-ups
Communicate with customers

Staff user credentials can also be used to:

Log into the AppFueled mobile app
Log into the Sidekick Ninja Chrome Extension

⚠️ Important Compatibility Note:
Sidekick Ninja is only compatible with Tekmetric. Other SMS platforms are not supported.

Location Access

Staff users are limited to one location
If staff need access to multiple locations, you must:
- Create a Call Center user, or
- Create multiple Staff user accounts

📌 If you choose to create multiple staff users for the same person, you do not need multiple email addresses.
Instead, AppFueled uses email aliasing:

test@appfueled.com
test+1@appfueled.com
test+2@appfueled.com

Calling Cost Consideration

If you want staff users to make calls please note the following pricing:

Unless you are on the Call Center Suite Plan:

The first Staff user with inbound/outbound calling is included
Each additional Staff user authorized for calling is $50/month per user

📞 Call Center Users

👉 2-Way Portal Login (Call Center):
https://www.instantautosite.net/callcenter/#/login

What Call Center Users Can Do

Call Center users also access the 2-Way Portal, but are designed for:

Multi-location access
High-volume inbound and outbound calling
Centralized call handling

Call Center users:

Can toggle between multiple locations
Can handle calls for multiple shops under one login
Are ideal for BDCs, reception teams, or centralized call centers

Important Limitations

Call Center users cannot:

Log into the AppFueled mobile app
Use the Sidekick Ninja Chrome Extension

Plan Requirement

To request a call center user(s), your account must be on the Call Center Suite Plan.

🧠 Summary: Which User Should I Use?

User Type	Best For	Multi-Location	App / Sidekick Access
Admin	Owners, Marketing, Leadership	Yes	No
Staff	Advisors, Front Desk, Technicians	No (1 location)	Yes (Tekmetric only)
Call Center	BDC, Reception, Call Teams	Yes	No