--- title: Why Is My “We Miss You” Template Sending Without Merge Tags? description: Learn why the We Miss You template does not support vehicle merge tags and how to fix merge tag issues in AppFueled. Remove unsupported tags or switch to the Service Alert template for vehicle-based messaging. --- [Skip to content](https://appfueled.com/help/we-miss-you-template-merge-tags#main-content) [More support](https://appfueled.com/help/kb-tickets/new?hsLang=en-us) ![AppFueled](https://appfueled.com/hs-fs/hubfs/appfueled-logo.png?width=250&height=100&name=appfueled-logo.png) Open main navigation Close main navigation - [More support](https://appfueled.com/help/kb-tickets/new) - [Submit Ticket](https://appfueled.com/support) [Submit Ticket](https://appfueled.com/support?hsLang=en-us) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://appfueled.com/help?hsLang=en-us) 2. [Merge Tags](https://appfueled.com/help/merge-tags?hsLang=en-us) # Why Is My “We Miss You” Template Sending Without Merge Tags? ## Is your We Miss You template is sending with merge tag text such as: ${Vehicle.Vehicle Make} or ${Vehicle.Vehicle Model} instead of displaying actual customer vehicle information?  #### ***Watch this 👀\*\*step-by-step guide\*\* *** #### (Video Coming Soon)    \--- MUST HAVE ADMIN PANEL ACCESS TO PROCEED   #### **🧩 Why This Happens** The **We Miss You** template is **not vehicle-specific**. It is triggered when a customer **hasn’t visited your shop in a while**, and does *not* attach to a specific repair order or vehicle. Because of this, any **vehicle-based merge tags** in the template will **not populate** and will send as raw script. --- #### **✅ How to Fix It** Remove all vehicle-specific merge tags from the **We Miss You** template. #### Steps: 1. Log in to the **Admin Panel** - Go to [InstantAutoSite Admin Panel](https://www.instantautosite.net/login). 2. Navigate to: **Marketing → Templates** **![AppFueledTM-Admin-Panel-Marketing-11-24-2025\_01\_58\_PM](https://appfueled.com/hs-fs/hubfs/AppFueledTM-Admin-Panel-Marketing-11-24-2025_01_58_PM.jpeg?width=552&height=179&name=AppFueledTM-Admin-Panel-Marketing-11-24-2025_01_58_PM.jpeg)** 3. Click **Customers** and Scroll to find **We Miss You** **![AppFueledTM-Admin-Panel-Marketing-11-24-2025\_01\_54\_PM](https://appfueled.com/hs-fs/hubfs/AppFueledTM-Admin-Panel-Marketing-11-24-2025_01_54_PM.png?width=510&height=304&name=AppFueledTM-Admin-Panel-Marketing-11-24-2025_01_54_PM.png)** 4. Remove all **vehicle based** merge tags from: - Email script - Text message script - Push notification script 5. Click **Update** after modifying **each** message type After removing the merge tags, your template will send correctly.   --- #### **🚗 Want to Use Vehicle-Specific Merge Tags?** If your strategy requires referencing the customer’s vehicle, switch to the **Service Alert (Coupon)** template instead. This template **supports vehicle merge tags**, including:  `${Vehicle.Vehicle Model} ${Vehicle.Vehicle Make}` #### To enable the Service Alert template: 1. Navigate to: **Marketing → Templates** **![AppFueledTM-Admin-Panel-Marketing-11-24-2025\_01\_58\_PM](https://appfueled.com/hs-fs/hubfs/AppFueledTM-Admin-Panel-Marketing-11-24-2025_01_58_PM.jpeg?width=552&height=179&name=AppFueledTM-Admin-Panel-Marketing-11-24-2025_01_58_PM.jpeg)** 2. Click **Customers →Service Alert** 3. Toggle the template **ON** 4. **![AppFueledTM-Admin-Panel-Marketing-11-24-2025\_02\_01\_PM](https://appfueled.com/hs-fs/hubfs/AppFueledTM-Admin-Panel-Marketing-11-24-2025_02_01_PM.jpeg?width=670&height=298&name=AppFueledTM-Admin-Panel-Marketing-11-24-2025_02_01_PM.jpeg)** 5. Click **Update** - [Staff](https://appfueled.com/help/staff?hsLang=en-us) - [Reports](https://appfueled.com/help/reports?hsLang=en-us#main-content) - [Templates/ Automated Texts](https://appfueled.com/help/reports?hsLang=en-us#templates-automated-texts) - [Call Center](https://appfueled.com/help/call-center?hsLang=en-us#main-content) - [Admin](https://appfueled.com/help/call-center?hsLang=en-us#admin) - [Call Center Agent Training](https://appfueled.com/help/call-center?hsLang=en-us#call-center-agent-training) - [Phone Number](https://appfueled.com/help/call-center?hsLang=en-us#phone-number) - [Calls Made by Staff/ Service Advisors](https://appfueled.com/help/call-center?hsLang=en-us#calls-made-by-staff-service-advisors) - [Booking Tool](https://appfueled.com/help/booking-tool?hsLang=en-us#main-content) - [Scheduling](https://appfueled.com/help/booking-tool?hsLang=en-us#scheduling) - [Billing](https://appfueled.com/help/billing?hsLang=en-us) - [Rebates](https://appfueled.com/help/rebates?hsLang=en-us) - [Reviews](https://appfueled.com/help/reviews?hsLang=en-us) - [Canned Notes](https://appfueled.com/help/canned-notes?hsLang=en-us) - [Compliance and Legal](https://appfueled.com/help/compliance-and-legal?hsLang=en-us) - [Templates/Automated Texts & Emails](https://appfueled.com/help/templates-automated-texts-emails?hsLang=en-us#main-content) - [Slow Day](https://appfueled.com/help/templates-automated-texts-emails?hsLang=en-us#slow-day) - [Custom Blast](https://appfueled.com/help/templates-automated-texts-emails?hsLang=en-us#custom-blast) - [Recommended Customer Journey](https://appfueled.com/help/templates-automated-texts-emails?hsLang=en-us#recommended-customer-journey) - [Additional CRM Texts/Templates](https://appfueled.com/help/templates-automated-texts-emails?hsLang=en-us#additional-crm-texts-templates) - [SMS Integration](https://appfueled.com/help/sms-integration?hsLang=en-us) - [Merge Tags](https://appfueled.com/help/merge-tags?hsLang=en-us) - [Customer Profile](https://appfueled.com/help/customer-profile?hsLang=en-us) - [Membership](https://appfueled.com/help/membership?hsLang=en-us) - [Referral Codes](https://appfueled.com/help/referral-codes?hsLang=en-us) - [SPAM](https://appfueled.com/help/spam?hsLang=en-us) - [Sidekick Ninja](https://appfueled.com/help/sidekick-ninja?hsLang=en-us) - [Coupons](https://appfueled.com/help/coupons?hsLang=en-us) - [Apple Developer Account](https://appfueled.com/help/apple-developer-account?hsLang=en-us) - [User Types](https://appfueled.com/help/user-types?hsLang=en-us) - [Star Rewards](https://appfueled.com/help/star-rewards?hsLang=en-us) - [App Design](https://appfueled.com/help/app-design?hsLang=en-us) [![AppFueled](https://appfueled.com/hs-fs/hubfs/appfueled-logo.png?width=250&height=100&name=appfueled-logo.png "AppFueled")](https://appfueled.com/?hsLang=en-us) #1 app builder platform for auto repair shops since 2015 **Unlike any other CRM, 🚀 launch your first app like a pro!** [mailto:get@appfueled.com](mailto:get@appfueled.com) Copyright © 2025 AppFueled™ | All rights reserved.