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Why Does a Customer Profile Email Say "Cleaned" or "Soft Bounced"?

If you notice a customer's email has one of these statuses in the call center or 2-way portal, here's what it means.

 

Iron Man Powhatan, VA 23139

This information is coming directly from Mandrill, the email service AppFueled uses to send automated emails. Here's what each status means:

🚫 Cleaned

This email address has been removed from the sending list. No emails are being delivered to it — typically because the address is invalid, inactive, or no longer exists.

⚠️ Soft Bounced

Emails sent to this address were temporarily rejected. This usually indicates a delivery issue on the recipient's side — such as a full inbox or a temporary server problem — and as a result, emails are not currently being delivered to this address.